Q: Will thermal paper fade?
A: Yes, it definitely will fade over time, and this is very common.(Reasons:1.Thermal paper develops color by heat. Its coating is made of chemical substances, not real ink.2.It will gradually fade and eventually turn blank when exposed to time, heat, sunlight, humidity, or contact with alcohol, adhesive tape and plastic film.
Q: How long can the handwriting on thermal paper be preserved?
A: Low-grade: 6 months to 1 year.Medium-grade: 1 to 3 years.High-grade: 3 to 5 years
Q: Can I print my logo or advertisement on the back of the thermal paper?
A: Yes, we specialize in OEM/ODM. We can print customized logos, watermark, back-side advertising printing, and packaging designs.
Q: Do you have BPA-Free thermal paper?
A: Yes, we produce BPA-Free and Phenol-Free thermal paper that complies with EU REACH and US regulations. We can provide valid SGS test reports to help you clear customs and enter high-end markets.
Q: Can I get a sample to test the quality before placing a bulk order?
A: Absolutely. We offer Free Samples (blank rolls) for quality testing. You only need to cover the shipping cost. If you confirm the bulk order later, we can deduct this sample cost from the total amount.
Q: How long has your company been in the paper products business?
A: We have been engaged in paper products for 19 years, providing one-stop services from production to export with rich industry experience.We hold the ISO 9001 Quality Management System Certification, our products have passed SGS testing, and some paper products are certified with FSC Forest Certification (if you need environmental certification).You can ask our sales team for electronic copies of the certificates anytime for your reference or to show to your clients.
Q: How to handle product quality issues?
A: If the products you receive have quality problems, please promptly provide relevant data, on-site photos, and a description of how the problem occurred, and send the defective products back to our company.Our company will arrange the Production Department, Technical Department, R&D Department and Logistics Department to conduct joint inspection and analysis. We will provide you with a corresponding solution based on the actual situation.